PrimeVault - Advanced Security and Trading Infrastructure for Digital Assets

PrimeVault Privacy Policy

Last Updated: January 2025

Introduction

PrimeVault is a Delaware, USA-registered company headquartered in San Francisco, CA. We provide institutional and enterprise customers with end-to-end solutions for digital asset operations, including custody, role-based security settings, trading access, risk management, and compliance.

We are committed to protecting your privacy and securing your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your data when you use our crypto and DeFi trading, custody, and risk management platform ("Platform").

We recognize that privacy is an ongoing responsibility and will update this policy as needed. By using our Platform, you consent to the practices described in this Privacy Policy.

Data We Collect

PrimeVault collects both personal and non-personal information to enhance user experience and ensure compliance with regulations.

Personal Information:

Contact Information: Name, job title, employer name, work email, phone number, and work address.
Identification Information: Government-issued ID (passport, driver's license) for identity verification.
Account Information: Username, Organization ID, and other account-related details.

Financial Information:

Cryptocurrency Wallet Addresses: To facilitate transactions and account management.
Transaction Data: Details of transactions on the Platform.
Payment Information: Credit card, bank account, or other payment details.

Technical Information:

Device Information: Device type, OS, browser type, and IP address.
Usage Information: Interactions with the Platform, including page views, clicks, and session duration.

We may also collect additional employment or industry-related information from third parties such as LinkedIn.

Legal Basis for Processing Personal Data

PrimeVault processes personal data under the General Data Protection Regulation (GDPR) and Lei Geral de Proteção de Dados (LGPD) based on:

Contract Performance: To fulfill our obligations when providing services.
Legal Obligation: To comply with applicable laws and regulations.
Legitimate Interest: To improve services, prevent fraud, and personalize user experience.
Consent: For marketing or analytics, where required. You can withdraw consent anytime via preference settings.

How We Use Your Information

We use collected information to:

Provide, improve, and personalize our services.
Verify identity and comply with regulations.
Process transactions and manage accounts.
Communicate with users about their accounts, transactions, and updates.
Analyze user behavior to enhance Platform functionality.
Detect and prevent fraud and security breaches.

We do not sell personal information and only share data with third parties involved in service delivery.

Use of the PrimeVault Website

Like most websites, PrimeVault automatically collects data such as IP addresses, browser type, location, and page interactions to optimize the user experience. This helps:

Diagnose server issues.
Analyze trends and user behavior.
Enhance site functionality.

We have a legitimate interest in understanding customer usage to provide relevant services and staffing.

Sharing of Personal Information

PrimeVault stores personal data in U.S.-based third-party cloud databases for storage and retrieval only.

Limited Data Disclosure

We do not share personal data unless:

With Your Consent: If explicitly requested.
PrimeVault Events: When attending our hosted or co-sponsored events.
Legal Compliance: To comply with laws, subpoenas, court orders, or enforce agreements.
Service Providers: With third-party vendors supporting our services.
Emergency Situations: To address safety threats or force majeure events.
Disputes & Claims: In legal disputes or cases requiring verification of legal authority.

PrimeVault may also share aggregated, non-personally identifiable data with partners, service providers, advertisers, and third parties for marketing and analytics.

Third-Party Services & Social Media

If you engage with Facebook, LinkedIn, or Twitter via our site, their privacy policies apply. These platforms may link your visit to your profile. We encourage reviewing their policies before engaging.

Your CCPA Rights: Do Not Sell My Personal Information

Under the California Consumer Privacy Act (CCPA), California residents can opt out of the sale of their personal information.

PrimeVault does not sell your personal data, but you can request that we do not share your data for targeted advertising by emailing privacy@primevault.com.

Transferring Personal Data to the U.S.

PrimeVault operates globally, meaning your data may be processed and stored in the U.S. or other countries.

To comply with GDPR and LGPD, we implement:

Standard Contractual Clauses (SCCs) approved by the European Commission.
Adequacy Decisions where applicable.
Other legally recognized safeguards to protect your data.

Since our founding, PrimeVault has received zero government requests for information. For inquiries, email privacy@primevault.com.

Your Rights and How to Exercise Them

Depending on your location, your rights include:

Access & Portability: Request a copy of your data, including processing purposes and retention details.
Correction: Request rectification of inaccurate or incomplete data.
Erasure (Right to be Forgotten): Request deletion of your data, subject to legal limitations.
Opt-Out of Data Sharing/Sale: California residents can opt out under CCPA.
Restrict or Object to Processing: Limit or object to data use, including direct marketing.
Withdraw Consent: Withdraw consent for non-essential data processing at any time.

How to Submit a Request

Send an email to privacy@primevault.com with the subject "Privacy Rights Request." We will verify your identity and respond within the legally required timeframe.

Access to Your Personal Data

We provide reasonable free access to your data.
If delayed, we will notify you of a completion date.
If access is denied, we will explain the reason and provide guidance on contesting the decision.
In cases of disproportionate effort or third-party privacy concerns, we may limit access or charge a reasonable administrative fee.

If technically feasible, we will provide your data in a portable format upon request.

If you have concerns, you may lodge a complaint with the relevant data protection authority.

Data Storage and Retention

PrimeVault retains personal data:

For the duration of the customer relationship and a period thereafter for operational and historical analysis.
Prospect data is retained until it no longer has business value and is purged.
Personal data can be deleted upon verified request.

For specific retention inquiries, email privacy@primevault.com.

Children's Data

Our Platform is not intended for users under 18.

We do not knowingly collect data from minors.
If we learn of unintentional collection, we will delete the data immediately.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Material changes will be communicated via email or website notice.
We encourage you to review this page for the latest updates.

Contact Us

For privacy-related questions or suggestions, contact our Data Protection Office at privacy@primevault.com.